We all know that you cant remember evrything that you learn. So my question is when you go over costumer houses/ businesses do you take and refrence material with you? If yes how those costumer react when you bust a book open infront of them. i just got my mcsa and ccna certifications and i dont know if i will remember all the functions and comands from the exams.
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You should study A+ certifications to get hands on on hardware than software.
Most of the time if there is a serious problem with a computer, such as corrupt OS, virus infection such as that, rather then spending hours of diagnostics and chasing your tail, it’s quicker and easier to just reinstall the OS, That will usually solve all the problems. if it’s something that has you stumped, ask then if you could take the computer with you to work on it away from the customers home or business. That will give you the freedom to do what you need without them watching over your shoulder